Frequently Asked Questions
Everything you need to know about PRO shoe care products, orders, and usage.
1. Customer Related FAQs
How can I place an order?
You can place an order directly through our website by selecting the product, adding it to your cart, and completing the checkout process using your preferred payment method.
What payment methods do you accept?
We accept Credit Cards, Debit Cards, UPI, Net Banking.
How long does delivery take?
Orders are typically delivered within 5–7 business days depending on your location and courier service availability.
Can I cancel my order?
Yes, orders can be cancelled before they are shipped. Once shipped, cancellation may not be possible.
How do I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS which can be used to track the delivery status.
What is your return policy?
Customers can request a return or replacement within 7 days of delivery if the product is damaged, defective, or incorrect.
How do I request a return or replacement?
You can email our support team at customer@mvscindia.com with your Order ID, product images, and a description of the issue only in case of damage, defective or incorrect.
How long does a refund take?
Refunds are processed within 24–48 business hours after product verification and may take 4–5 additional days to reflect in your bank account.
Do you offer Cash on Delivery (COD)?
No, Cash on Delivery is not available.
Do you offer bulk purchase or wholesale options?
Yes, we support bulk orders and business partnerships. Please contact us through our business inquiry (B2B) section for more details.
2. General Product FAQs
Are your shoe care products safe to use?
Yes, our products are tested for safety and performance and are suitable for regular use on shoes and accessories.
Are the products eco-friendly?
Many of our formulations are non-toxic and water-based.
Where are your products manufactured?
Products are manufactured under strict quality standards using high-quality ingredients.
Do your products work on bags and accessories?
Yes, many cleaners and brushes can also be used on leather bags, wallets, belts, and jackets.
3. Shoe Cleaner & Shampoo FAQs
Can shoe cleaner be used on sneakers?
Yes, most cleaners are suitable for sneakers, canvas, leather, and synthetic materials.
Can your products be used on all types of shoes?
Most products are suitable for leather, synthetic leather, canvas, sneakers, and textiles. Please check the product label for specific instructions.
How often should I use shoe cleaner?
For best results, shoe cleaner can be used once every 1–2 weeks depending on how frequently the shoes are used.
Does shoe shampoo remove tough stains?
Yes, shoe shampoo helps remove dirt and stains while being gentle on shoe material.
Can I use shoe cleaner on white shoes?
Yes, shoe cleaner is especially effective for maintaining white sneakers and canvas shoes.
Is shoe cleaner safe for fabric shoes?
Yes, most formulas are designed to be safe for fabric and textile materials.
4. Shoe Cream & Polish FAQs
Does shoe cream restore the color of leather shoes?
Yes, shoe cream helps restore faded color, nourish leather, and provide shine and protection.
Can shoe cream repair cracked leather?
Shoe cream can improve the appearance of minor cracks by moisturizing leather.
How often should I apply shoe cream?
Applying shoe cream once every 2–3 weeks helps maintain leather quality.
Is shoe cream suitable for synthetic leather?
Yes, many shoe creams can be used on both leather and synthetic leather materials.
5. Shoe Deodorizer FAQs
What does shoe deodorizer do?
Shoe deodorizer eliminates unpleasant odors and keeps shoes fresh.
How often should I use shoe deodorizer?
It can be used daily or after each use for best results.
Does deodorizer kill bacteria?
Yes, many formulas help control odor-causing bacteria and fungi.
Is shoe deodorizer safe for all shoe materials?
Yes, most deodorizers are safe for sneakers, canvas, textiles, and synthetic materials.
Can the shoe deodorizer remove bad odors?
Yes, shoe deodorizer helps neutralize unpleasant odors, control bacteria, and keep shoes fresh.
6. Insoles FAQs
How do I use shoe insoles?
Remove the existing insole, align it with the new insole, trim if required, and insert it into the shoe.
What are shoe insoles used for?
Insoles provide cushioning, comfort, and support while walking or standing.
Can insoles help reduce foot fatigue?
Yes, cushioned insoles absorb shock and reduce pressure on feet.
Can insoles be trimmed to size?
Yes, most insoles can be trimmed to match the shape of your shoe.
How long do insoles last?
Depending on usage, insoles typically last 3–6 months.
Are insoles suitable for sports shoes?
Yes, insoles can be used in sneakers, sports shoes, and casual footwear.
7. Shoe Brush & Suede Brush FAQs
Can I use a suede brush on leather shoes?
No. Suede brushes are specifically designed for suede and nubuck materials. For leather shoes, use a polish brush or soft cloth.
What is a suede brush used for?
A suede brush helps clean suede and nubuck materials and restore their natural texture.
How often should I brush suede shoes?
Light brushing after every few uses helps maintain suede texture.
What is a shoe polish brush used for?
A polish brush helps spread shoe cream or polish evenly on leather shoes.
8. Personal Care Tools FAQs
Is the nail clipper made of stainless steel?
Yes, our nail clippers are typically made with high-quality stainless steel for durability and long-lasting sharpness.
How should I clean the nail clipper?
After use, wipe the clipper with a clean cloth or disinfectant wipe to maintain hygiene.
Can nail clippers cause nail damage?
No, when used properly, nail clippers help maintain healthy nails and prevent breakage or splitting.
What is a nail filer used for?
A nail filer helps smooth rough nail edges and shape nails after trimming.
Can nail filers be used on natural and artificial nails?
Yes, nail filers are suitable for natural nails and some artificial nails, depending on the filer type.
How often should I replace a nail filer?
Depending on usage, a nail filer should be replaced every 3–6 months or when it becomes worn out.
What is a pumice stone used for?
A pumice stone is used to remove dead skin, calluses, and rough patches from feet, leaving skin smoother and softer.
How do I use a pumice stone?
Soak your feet in warm water for 5–10 minutes, gently rub the pumice stone on rough areas, then rinse and moisturize your feet afterward.
How often should I use a pumice stone?
Using it 1–2 times per week helps maintain soft and smooth feet.
Is pumice stone safe for sensitive skin?
Yes, but it should be used gently to avoid skin irritation.
How do I clean a pumice stone?
Rinse it with warm water after each use and allow it to dry completely.
Can pumice stones remove deep calluses?
Pumice stones help reduce mild to moderate calluses. Severe calluses may require professional treatment.