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Shipping & Exchange Policy

Shipping & Delivery Charges

  • We ship orders across India through our trusted logistics partner Shiprocket.
  • Standard delivery time is 5–7 business days from the date of dispatch.
  • Delivery timelines may vary due to remote locations, weather conditions, public holidays, or courier delays.
  • Customers will receive shipment tracking details once the order has been dispatched.
  • Non-Refundable Shipping: All shipping, courier handling, and delivery charges are strictly non-refundable under all circumstances.

Partial COD Terms

  • For orders placed using Partial Cash on Delivery (Partial COD), a small advance deposit is paid online, with the remaining balance collected at the doorstep upon delivery.
  • Non-Refundable Deposit: The online partial advance deposit is strictly non-refundable once the order has been processed and dispatched. In the event of order cancellation post-dispatch or delivery refusal at the doorstep, this deposit and shipping charges are retained to cover courier logistics transit costs.

Order Processing

  • Orders are generally processed within 1–2 business days.
  • Orders placed on Sundays or public holidays will be processed on the next working day.

Exchange & Return

15-day return policy applicable for defective or wrong product delivery.

To request an exchange or return:

  • Contact our customer support within 15 days of delivery.
  • Share your Order ID along with clear photographs or videos of the damaged product.
  • Our team will verify the claim.
  • Once approved, a replacement or refund will be processed.

Returns/Exchanges are NOT accepted for:

  • Used products
  • Products damaged after delivery
  • Change of mind
  • Incorrect product ordered by the customer
  • Normal wear and tear

Products must be returned in their original packaging with all accessories, labels, and invoices.